Recent News

Market Insights Report

Black Book recently published an update to their weekly Market Insights report. ... Read More »

Outsell Launches First of Its Kind Automotive Marketing OmniHub for Dealer Groups

Dealer group OmniHub solves the common customer retention pain points for leading dealer groups using AI, data and machine learning. ... Read More »

Putting the Entire Service Process in the Palm of the Customer, Xtime Invites Clients to Elevate Service and Profitability

Xtime NADA 2021 offerings create a superior service experience and expand revenue opportunities. ... Read More »

Five Critical Techniques to Improve CSI

Customers long forget what repairs were done, but what keeps a great many coming back year after year is how they feel walking away, and the Customer Service Index is the closest measurement we have that gauges that feeling. ... Read More »

Understanding and Profiting from Reinsurance

Reinsurance helps dealers increase profits, but your plan needs checks and balances. Done correctly, reinsurance puts you in the driver’s seat and headed towards a more secure, profitable future. ... Read More »

Cadillac traffic surges on shopping sites after Super Bowl spots

The luxury brand's traffic data spiked on third-party shopping sites Autotrader, and Kelley Blue Book after the ads aired. Ads from Jeep and Toyota also garnered considerable attention. ... Read More »

VW expects tight chip supplies through first half

The automaker said it's working to minimize output disruptions caused by the global shortage of microchips. ... Read More »

Audi working to boost customer experience

Daniel Weissland, president of Audi of America, said the premium brand is working with its dealers to improve customer experience with the brand by anticipating and meeting consumer needs before they're even expressed. ... Read More »

Audi E-tron GT vrooms from big screen to showroom

The Audi E-tron GT, a 150-mph-plus battery-electric vehicle, has gone into production in Germany and will be on sale in the U.S. this summer. It was Tony Stark's ride in 2019's "Avengers: Endgame." ... Read More »

New-vehicle sales rebound 30% in January

It was the tenth consecutive monthly increase as the market continues to power past the pandemic, though an industry trade group warned Tuesday that tight global supplies of microchips could undermine the recovery. ... Read More »

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